Cox Locations To Return Equipment?


Can I return equipment to Cox store?

Cox equipment must be returned within 10 calendar days to avoid unreturned equipment charges. Purchased equipment must be returned to a Cox-owned retail store within 30 days of purchase for a refund by the method used for purchase.

What do I return to Cox?

The following items must be returned to avoid charges.

  • Digital TV receivers.
  • Power cords or power supplies.
  • Internet modems.
  • Telephone modems.
  • Remote controls.
  • Phone equipment such as, switches or physical phones.
  • Security, detection, and surveillance equipment.

What happens if I dont return Cox equipment?

Remember you had agreed to the terms and conditions of the contract of the company. Failure to return the device may lead to penalty and more bills. Again, if your device is leased, it is crucial to return it to keep off from future problems.


How do I cancel my Cox Internet service?

Cancel your services


If you’d like to cancel your service, call 1-800-234-3993 to get started. Available in select Cox service areas.

Can I cancel my Cox Cable online?

To disconnect or cancel your service, contact us for assistance. Note: At this time, we are unable to complete a service disconnect or cancellation via online chat. Visit one of our local store locations or call our Customer Care department to request this type of change.


Does Cox provide modem and router?

You may provide your own modem, wifi router or combination device (click here for a list of supported devices). However, we will not be able to provide any support for your home network unless you rent the Panoramic Wifi Gateway. This allows us to provide the best experience and support possible to you.

Does Cox charge for a technician to come out?

If the issue is found to be non-Cox caused a $75 service call fee may apply. Most service calls are covered if you are subscribed to Cox Complete Care. For more information, please visit us at However, because of COVID-19, our technicians can’t go inside the house.Jun 17, 2020


How much does Cox charge for equipment?

Cox Internet fees


A monthly charge for use of Cox’s internet equipment. $13/mo.


How much does Cox charge for a lost mini box?

Go to a Cox Solution Store for a replacement. Cox will charge you $20.May 31, 2018

What does it cost to cancel Cox?

Customers who cancel before their contract is over must pay an early termination fee of $10 for each month remaining, which results in a maximum potential cancellation fee of $120–240.Mar 1, 2021


How can I get out of my early termination fee?

5 Ways to Waive Early Termination Fees and Get Out of Your…

  • Get someone else to take over your contract. …
  • Negotiate a deal with the provider. …
  • Watch for fine print notices that could allow you to opt out if changes are made. …
  • Find another company to buy you out of your contract.
  • More items…•Jul 31, 2017


    How can I lower my Cox bill?

    This page covers five strategies for reducing your Cox bill:

  • Negotiate the rate in-store or over the phone.
  • Re-apply as a new customer.
  • Cut the cord from TV and phone.
  • Use your own modem and WiFi router.
  • Switch to a cheaper provider or reseller.
  • Check for low-income subsidy plans.
  • Oct 27, 2020


    Can I downgrade my Cox service?

    You will need to call us or go to a cox retail store in order to downgrade services. You can view the channel lineup on our website at You will need to put in your zip code in order to get the proper lineup for your area.

    Why has my Cox bill gone up?

    Cox discounts internet plans for the first year of service anywhere from $15–26 per month. The price increases after 12 months to the actual cost of the plan, which results in a billing increase of 20–65% depending on the plan tier.Mar 27, 2021


    What’s the difference between a modem and a router?

    Your modem is a box that connects your home network to the wider Internet. A router is a box that lets all of your wired and wireless devices use that Internet connection at once and also allows them to talk to one another without having to do so over the Internet.Feb 11, 2021

    Is it better to have a modem and router or a combo?

    If you are looking for high performance and a customizable experience, separate devices are better. However, modem router combos are more convenient, easier to set up, and save space.Mar 24, 2022


    Is panoramic WiFi a modem or router?

    The Panoramic Wifi Gateway is a modem and a router in one that helps lessen interference to provide faster speeds to your devices.

    How much does Cox charge to install a cable outlet?

    If you need a new coax outlet installed, there will be a service charge. This charge may vary by market, but is usually around $75.Jun 28, 2016


    Does Cox Cable have wireless cable boxes?

    Does Cox offer wireless DVR receivers or do they plan to? No. It’s wireless HDMI. Instead of an HDMI cable, your set-top box would beam the A/V signal to a TV.Jun 14, 2017


    Can you buy your own cable box for Cox?

    Does Cox offer a cable box for sale? I believe we’ve paid for ours over and above what it must be worth, considering how long we’ve rented it. Hello Frugalviewer, At this time, there is not an option to purchase a cable box from us.Jun 1, 2014


    Can I buy a modem instead of renting from Cox?

    If you don’t want to use the equipment from Cox and you want to avoid the equipment rental fee, you can purchase your own equipment as long as it is compatible with the Cox network and then use that and reduce your monthly bill by either $6.99 per month or $9.99 per month depending on the Wi-Fi you have.


    How do I turn off my Cox mini box?

    Control your tv

  • Turn on your TV.
  • Press and hold the setup button until the power button blinks twice, then release.
  • Press and release the power button.
  • Press and hold Select until your TV turns off, then release.
  • Do I need a cable box for every TV?

    If you have more than one TV in your home and want them to all be able to access basic cable channels independently, each TV will require that you rent a box from your cable provider.Dec 17, 2020

    Does Cox prorate?

    Charges accrue through a full billing period. Cox may prorate or adjust a bill if the billing period covers less than or more than a full month (for this purpose, each month is considered to have 30 days); unless you subscribe to a pay-as-you-go service which is not prorated and is billed for a full month.


    How do I transfer my Cox service to another person?

    Under the Account header, beneath your address, click Move my service. Result: The Move page displays. Enter the new address and then click Check availability to determine if Cox services are available. Use the table below to determine next steps based on the message displayed.